The new model is based on 3 tiers which reflect a journey from the provision of universal services and information for people with no, or low level, needs through to more interventionist services, which promote independence and minimise the dependency resulting from longer term or more complex conditions.

The lead organisation will be responsible for providing / managing the single point of access and developing the referral systems. They will sub contract with other providers and ensure the performance and quality assurance of the providers is maintained according to the requirements of the specification.

Tier 1 is divided into the following services:

Services to address social isolation in identified communities.

Services to support community activities including befriending and social activities.

Services to support the development of the Third Sector.

Establishment of a community capacity building programme in identified Communities.

Social value is an essential requirement and will be evaluated.