Maintain and repair controlled door entry, automated doors and intercom systems to ensure access and egress control is maintained. The service will include emergency call outs — response time for any emergency call out is 2 hrs. WHG currently has approx 691 systems maintained across the group. Please see below for additional selection criteria.

Service, maintain and repair controlled door entry, automated doors and intercom systems including emergency out of hours. WHG manages a wide range of property types including high rise blocks, low rise flats, houses and bungalows. WHG are committed to the deployment of e-Tender methodology. This ITT process will be managed via our electronic tender solution hosted by Due North (referred to in this document as “The Portal”). All document exchange and communication between WHG and selected Tenderers will always be via The Portal. The Portal provides a secure, auditable and efficient method of exchanging information and documents between the parties.

The fixed term Contract will commence on or around the 1.9.2018 for an initial period of 2 (two) years. The contract will be extendable up to a maximum of 3 (three) years by 1 or more extensions of whatever period(s) the Client specifies subject to satisfactory performance by the provider. The total contract term will not exceed 5 years.

Relevant and proportionate suitability assessments will be undertaken e.g. mandatory and discretionary exclusions: taxes, bankruptcy, misconduct and other situations referred to in the 2015 Regs. WHG will also check that any bidder has the legal and financial capacities and the technical and professional abilities to perform the contract.

WHG does not bind itself to accept the lowest Tender or any Tender and will not be responsible for, or pay any expenses incurred by the Tenderer in the preparation of this tender.