The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services.

The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier.

In terms of Platform functionality, at a minimum, it must be able to offer:

• A customer’s account

• A strong CRM capability including single view of customer

• Case management, workflow and back office integration

• Channel shift to increase self-service.