The present consultation concerns a service contract for the selection of an operator responsible for animating the clients and partners of the Guadeloupe Islands Tourism Committee to organize, implement and contribute to the development of the area. "Customer Service" of the company.

The present consultation concerns a service contract for the selection of an operator responsible for animating the clients and partners of the Guadeloupe Islands Tourism Committee to organize, implement and contribute to the development of the area. "Customer Service" of the company. In particular, the activities of the customer relations facilitator will consist of:

- implementation of the customer relations policy to facilitate the development of individualized and interactive relationships between customers and partners of the tourism committee of the Guadeloupe Islands,

- animate and support the development of the skills of the teams in charge of customer relations in a continuous improvement process,

- Organize the recruitment and the loyalty of the professionals of the Guadeloupe Islands Tourism Committee in order to establish a multi activity activity repository,

- manage claims and requests from partners and clients of the Tourism Committee of the Islands of Guadeloupe,

- ensure customer follow-up of key local partners,

- monitor and deploy the new CRM tools on all points of contact of the brand, physical or digital,

- define and monitor the performance indicators and report them to the digital management,

- implement and manage an information database of clients and partners of the tourism committee of the Guadeloupe Islands.