Tourism Ireland sought to enter into a contract with a Supplier for Onsite IT Support Services in its Dublin Office.

Specifically the supplier will provide the following services:

— Work on any hardware faults that occur in the Dublin office or elsewhere if required remotely.

— Deal with primarily Dublin based user faults and requests.

— Provide support for a number of systems to include for example, Server 2008, Exchange 2010, SEP 11/12, EAS archiving, video conferencing, Commvault backups. This is not an exhaustive list; more systems will be added to this as the need arises.

— Assist in implementing ICT infrastructure projects with Tourism Ireland ICT team.

The tenderer will be required to provide proof of technical competence, to include examples, in the following systems/technology including details of the contracting authority to whom the services were supplied and the dates when they were supplied.

The Contract Period will be for 2 years subject to budget and annual performance review and other factors, with the option to extend annually for 1 further year, at Tourism Ireland's discretion.