Tourism Ireland wishes to enter into a contract with a Supplier for Onsite IT Support Services in its Dublin Office.

Specifically the supplier will provide the following services:

— Work on any hardware faults that occur in the Dublin office or elsewhere if required remotely.

— Deal with primarily Dublin based user faults and requests.

— Provide support for a number of systems to include for example, Server 2008, Exchange 2010, SEP 11/12, EAS archiving, video conferencing, Commvault backups. This is not an exhaustive list; more systems will be added to this as the need arises.

— Assist in implementing ICT infrastructure projects with Tourism Ireland ICT team.

The Contract Period will be for two years subject to budget and annual performance review and other factors, with the option to extend annually for one further year, at Tourism Ireland's discretion.