The Office of the Ombudsman requires:

1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA;

2) CRM Dynamics development services on an agreed drawdown days’ basis for:

(i) development and enhancement of current environment;

(ii) planned upgrades to the existing environment;

(iii) patching of the environments;

(iv) integration to our records management system (SharePoint) and websites as required; and

(v) advice and skills transfer to Ombudsman ICT Staff.

The Office of the Ombudsman requires:

1) Support and maintenance of its CRM Dynamics Environment, based on agreed SLA;

2) CRM Dynamics development services on an agreed drawdown days’ basis for:

(i) development and enhancement of current environment;

(ii) planned upgrades to the existing environment;

(iii) patching of the environments;

(iv) integration to our records management system (SharePoint) and websites as required; and

(v) advice and skills transfer to Ombudsman ICT Staff.