The Municipality of Heerenveen wants to provide all its residents and businesses with the best possible service. A lot of contact with citizens takes place within the Civil Affairs department. The Civil Affairs team is in full development. Service issues are on the one hand becoming more standardized, suitable for digital and automated processing, on the other hand more integral and complicated

With the offer, the tenderer must provide for the delivery of the application(s), implementation and conversion, hosting and maintenance of the civil affairs application.