The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:

•management of customer contact through social media channels, secure messaging and chatbots

•ad-hoc administration work to support account processing

•additional blended work to support contact and repayments processing

•outbound calling

•web chat

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:

•management of customer contact through social media channels, secure messaging and chatbots

•ad-hoc administration work to support account processing

•additional blended work to support contact and repayments processing

•outbound calling

•web chat