Midland Heart is tendering for the provision of Out of Hours Telephony Services. The role of the supplier for this contract is to provide emergency repairs, anti-social behaviour services for all periods when Midland Heart's Customer Service Centre is not open. Repairs services will involve establishing the nature of the repair and, if the repair is an emergency, arranging for one of Midland Heart's designated repairs contractors to attend. Anti-social behaviour services will involve establishing the nature of the problem, signposting the customer to the relevant authority. The services will be provided to all of Midland Heart's General Needs and Care & Support customers and members of the public. The contract covers all General Needs and Care & Support properties including voids. Call volumes are expected to be circa 21,000 per annum.

Contract is due to commence on the 1.4.2016 for a period of 2 years with an option to extend for 1+1 years based on supplier performance and reviewing the current market at the time of the extension.