Framework of service agreement for the support of telecommunications plants in the government association Magdeburg (government networks).

The procurement procedure is based on the conclusion of a framework contractual service contract for the support of telecommunications systems in the Government Association of Magdeburg (government networks).

1. care and services;

a) The following services include the support of telecommunications plants in the Government Association Magdeburg (government networks):

— On-time management of a network of 17 PBXs OpenScape 4000 V10 with approx. 5 000 ports,

— relocation of subscribers in the network to network level 4 — including PBX systems (cross-cutting; LCR administration in the PBX network),

— Administration and connection of telecommunication special equipment (door intercomphons, barrier systems),

- Administration/setup of the following server technology including monitoring of established cyclic data protection (e.g. OpenScape DLS V10, OpenScape Xpressions, OpenScape Concierge, OpenScape FM V10, OpenScape UC, Hipathmanager V10, OpenScape 4000 V 10, Hipath Cordless V8,

— monitoring of PBX systems and their servers for availability and isolation of faults,

— Assistance in troubleshooting in connection with suppliers and maintenance partners of PBX systems (currently maintenance contract with Unify Communications and Collaboration GmbH & Co. KG, GER UCC SAL PH, Torgauer Straße 231-233, 04347 Leipzig (Unify)),

— recording and limiting faults on lines (trunk lines and interconnecting lines of the plant network),

— support for line providers (MDCC, Telecom) in troubleshooting and troubleshooting the lines (outside lines and interconnections of the plant network),

— entering the subscriber data resulting from incoming orders (setup/relocation) into the PBX,

— If faults cannot be rectified independently or if an appointment by third parties (e.g. Unify, Telekom, MDCC) is necessary, they must be reported immediately to the responsible employee of the customer, including the established error analysis (by e-mail and notification by telephone),

— Major failures (e.g. server failure, outage/unavailability of a PBX) must be reported immediately to the responsible employee of the customer and, if unrecoverable, also directly to the second level.

b) For the purposes of safeguarding the services in accordance with point (a), the contractor shall ensure the working day use of 2 trained technicians on site by the contractor in accordance with clause 5.11. of the service description.

c) The Client estimates that the care and services account for approximately 700 hours/quarter of the total service hours referred to in Section 5.2 of the Service Description.

d) The contractor shall not be entitled to call for the hours referred to in point (c).

2. Technical and organisational support

(a) The contractor shall, if necessary, assist the callers of the necessary changes to the technology and lines (e.g. technology, capacity).

b) The technical and organisational support shall also include support for the migration of access authorised persons and their connections from the government network to ITN_XT (e.g. excerpt of the participant data (user data template UDT), support for data collection during site visits, information on special features).

c) The contractor shall supervise and assist external persons on the premises of FMHZ (e.g. management providers, IT specialist companies, AöR DATAPORT, Unify, employees of the country).

(d) Where necessary, the premises and the necessary technical aids (spare parts, small and consumables) shall be provided by the contracting entity. For this purpose, a timely notification of the required funds (including the justification for necessity) to the client is required.

e) The Client estimates that technical and organisational support shall account for approximately 200 hours of the total service hours referred to in Section 5.2 of the Service Description.

(f) The contractor shall not be entitled to call the hours referred to in point (e).

3. Additional services

(a) The following work may be additionally commissioned by the creditors:

— carrying out small assembly work on PBXs, connections and terminal equipment,

— Switching off and on PBX systems when working on the power supply, etc.

— dismantling of telecommunications equipment (HW) that is no longer required,

— Troubleshooting and connection of connections and lines (e.g. elevator telephones, alarm systems, burglar alarm systems, fire alarm systems, time recording terminals, intercoms, access systems).

(b) Prior to the performance of the service, the contractor shall carry out a site visit.

c) During this visit, the contractor shall determine the time and material required to be calculated, as well as the associated ancillary costs, taking into account local conditions.

d) The Contractor shall draw up a detailed offer (including removal and proper disposal) within the time limit specified by the Client.

e) The client reserves the right to have the offer checked in terms of profitability.

f) The contractor shall refer to points 5.14 and 10.4. of the specifications when selecting personnel for the additional services.

(g) The contracting entity estimates that approximately 10 hours per quarter are to be provided for the additional services.

h) The Contractor shall not be entitled to call on the services referred to in point (a) and the hours referred to in point (g).

4. On call

(a) Once or three times a year, call availability (including additional monitoring) shall be ensured outside regular service hours at the request of the Client for special events (e.g. election Sundays, conferences).

(b) Notification of the date and the estimated timing of the call shall be made by the contracting authority in sufficient time to enable the contractor to adapt to it.

c) In the context of on-call service, the services may be required in accordance with clauses 5.3. and 5.5 of the service description.

(d) The provision of on-call standby, without providing any service, shall be billable at a flat rate per hour.

e) The cost of performance and time shall be determined according to the customer's requirements.