Framework Agreement on the Conduct of Global Satisfaction Surveys, Annual Maintenance Visits (AWM) and Troubleshooting Surveys of Tenants in the Housing Stock, and Planned Housing Improvement and Commitment to the Renewal of the Mining Basin (ERBM) Surveys
Overall satisfaction survey and annual maintenance and troubleshooting surveyConducting overall satisfaction surveys of existing tenants and annual maintenance visits and troubleshooting surveys
Planned Housing Improvement Survey and ERBMConducting surveys concerning Planned Habitat Improvement and Commitment to the Renewal of the Mining Basin (ERBM).