Contact center services.

1) handling of incoming calls;

2) Outgoing call handling;

3) Servicing of tasks (results typing after the survey; Back Office tasks as email replies to the client);

4) provision of chat and social media services;

5) IVR - Interactive voice response;

6) implementation of new IT services ordered according to the customer's needs;

7) sending, servicing and receiving of SMS messages;

8) automated customer calls;

9) Mass Peak Management for incoming call handling.