The scope of service/works will encompass the undertaking of periodic inspections: routine servicing, maintenance, testing and certification, 24/7 responsive call-outs and repairs to breakdowns during and outside of normal working hours, provision/installation of replacement components of heating systems of social housing blocks, schemes, commercial properties, general needs housing & apartments and offices, managed by the 3 Contracting Authorities (Clanmil Housing Association, Abbeyfield and Wesley, Connswater Homes) Services will also be required for those organisations whom the Associations may have Service Level Agreements with, one such example being Craigowen Housing Association.
The service/works will be required throughout the whole of Northern Ireland. 1 service provider will be appointed to undertake the service/works by means of separate contracts with each of the Contracting Authorities.
The scope of service/works will encompass the undertaking of periodic inspections: routine servicing, maintenance, testing and certification, 24/7 responsive call-outs and repairs to breakdowns during and outside of normal working hours; provision/installation of replacement components heating systems of social housing blocks, schemes, commercial properties, general needs housing & apartments and offices, managed by the 3 Contracting Authorities. 1 service provider will be appointed to undertake the service/works with separate contracts with each of the Contracting Authorities.
Key characteristics of the contract are likely to be, but are not limited to:
— an initial term of 3 years, with an option for the Contracting Authorities to extend for up to two further periods of 2 years each, subject to performance reviews, (3+2+2),
— IT software/system integration and full interfacing including CRM, asset management systems, real time working, data collection and reporting is desirable,
— provisions requiring delivery of a customer focused service and showing commitment to providing value for money to the Contracting Authorities and their residents, and all other customers and must be responsive to achieve collaborative working practices, innovation and continuous improvement,
— provisions for regular monthly, quarterly and annual performance meetings reviews: early termination and also meeting, maintaining and improving on Key Performance Indicators and the development of year on year efficiency savings, and
— provisions requiring commitment to social value and delivery of community development initiatives and programmes.
Further information relating to the installations, properties and schemes will be included in the procurement documents.
The proposed scope of services to be delivered is to be further defined within the procurement documents. Economic operators are advised that the terms of the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) may apply to the existing workforce employed by the incumbent contractor in relation to the service/works to be performed by the successful economic operator under the proposed new contracts. Further information relating to the TUPE details of the incumbent's own workforce will, if and to the extent available, be provided in the procurement documentation.
Economic operators should note that the estimated value given below is based on the Contracting Authorities historical/current expenditure and the number of properties and schemes currently included within its stock portfolio. This value may increase in the event that the Contracting Authorities acquires additional properties during the contracts' term and requires the service/works covered by the contracts to be performed at such properties. Additional properties may include without limitation residential properties (however obtained whether through a merger or acquisition or other means), commercial properties, or corporate facilities managed by the Contracting Authorities. The Contracting Authorities reserves the right to also remove properties, for example as a result of stock rationalisation, in which case the value may decrease.