This call for proposals evaluates economically attractive and competent service providers who will support the Canton of Lucerne in the area of the ITSM solution Matrix42 over the next ten years (with annual cancellation options after the 5th year of the contract). Demand is divided into the following lots:

- Lot 1: DevOps team and Matrix42 architect (general contractor, one contract)

- Lot 2: ITSM consulting (framework agreement, two surcharges)

This call for proposals evaluates economically attractive and competent service providers who will support the Canton of Lucerne in the area of the ITSM solution Matrix42 over the next ten years (with annual cancellation options after the 5th year of the contract). Demand is divided into the following lots:

- Lot 1: DevOps team and Matrix42 architect (general contractor, one contract)

- Lot 2: ITSM consulting (framework agreement, two surcharges)