The object of the procurement is the services of the chat service partner of the electricity network company to support customer service in the chat service channel. The service package includes Customer Service's First line contract and invoice service and technical service. The service is produced on weekdays between 8 am and 4 pm in the chat channel.

The Service Customers are private individuals and companies and their representatives in all Caruna Oy and Caruna Espoo Oy's network areas. The Service will be developed and digitalized during the agreement period with the help of development and cooperation models built around the Services.

The content of the services is described in more detail in Annex 01 to the draft invitation to tender Palvelukuvaus_LUONNOS. The description of the object of the procurement will be specified during the negotiated procedure.

The contract is not created by a procurement decision. The contract is formed only after the parties have signed the contract.

The object of the procurement is the services of the chat service partner of the electricity network company to support customer service in the chat service channel. The service package includes Customer Service's First line contract and invoice service and technical service. The service is produced on weekdays between 8 am and 4 pm in the chat channel.

The Service Customers are private individuals and companies and their representatives in all Caruna Oy and Caruna Espoo Oy's network areas. The Service will be developed and digitalized during the agreement period with the help of development and cooperation models built around the Services.

The content of the services is described in more detail in Annex 01 to the draft invitation to tender Palvelukuvaus_LUONNOS. The description of the object of the procurement will be specified during the negotiated procedure.

The contract is not created by a procurement decision. The contract is formed only after the parties have signed the contract.