The target of the procurement is ict support services for basic INFORMATION TECHNOLOGY. Lakeuden Etappi's goal was to acquire a reliable supplier capable of providing high-quality support services and developing user-friendly, functional and high-quality services for end users.

Manage LAN and network devices

Responsible for the telecommunications-related measures required to ensure everyday functionality and trouble-free operation. Fault and interference management in the telecommunications environment, service time 24/7 or 07.00-21.00. The service time is agreed by the client at the contract stage.

server environment management

Responsible for the measures related to the server environment that are required to ensure everyday functionality and trouble-free operation. Installation, development and maintenance tasks of the server environment, service time on weekdays from 08:00 to 16:00

workstation and user support services

Responsible for measures related to workstation and user support services, user advice and problem solving, installation of workstations and life cycle management of terminals, service hours on weekdays from 08:00 to 16:00

Professional Services

The tasks of an expert range from top-level sparring to concrete technical project tasks and project manager tasks or supervision of implementation. Procurement related to the information network and servers and participation in competitive tendering are also included in expert services.

The supplier must have a back-end team at its disposal that has the capability to carry out, among other things, needs determinations, assignments related to information security, the use of cloud services and support the identification of best practices, as well as assist in identifying solutions on the market in relation to the client's needs.