The Contracting Authority wishes to establish a Framework Agreement for the provision of Telecommunications and Associated Services. The Framework Agreement is being established to meet the needs of Crescent Purchasing Consortium Members, http://www.thecpc.ac.uk/members, and is also for use by all other public sector contracting authorities throughout the UK (and any future successors to these organisations). These include (but are not limited to) central government departments and agencies, Non Departmental Public Bodies, NHS bodies, Local Authorities, Police Authorities, Emergency Services, Educational Establishments, Hospices, Registered Charities, National Parks and Registered Social Landlords.

Full details of the classification of end user establishments and geographical areas is available at http://www.npg-ltd.com/tenders/

The framework will be let across 11 lots. Each Lot will have a maximum of 8 suppliers.

This Lot is for the provision of Integrated and Unified Communications Solutions. Unified communications intelligently combines voice, video, instant messaging, mobile voice and data, and other multimedia services in a bespoke way depending on the end users' needs. This Lot covers all encompassing solutions offering for example Desktop Agent/Supervisor, Contact Centre, Video Conferencing, and Email and Text management functionality. Software and hardware offered is expected to include as a minimum the following key deliverables:

— Servers,

— Telephony,

— Unified Messaging,

— IP Phones and Softphones,

— Licences,

— Implementation,

— Operations Support.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot is for the provision of Campus and Metropolitan Area Networks and Solutions covering a comprehensive suite of such solutions and services.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot is for the provision of Commercial Partnering Opportunities. This Lot relates to the provision of infrastructure, systems or services described in any of Lots 1 to 10 offered by a supplier as a revenue generating opportunity for an end user / organisation. This may include but is not limited to:

— Mobile phone provision, support and call tariffs,

— Broadband and Internet services across any WAN/ LAN or other connection,

— Public WiF / 5G facilities or services such as Mobile Information Services as described in Lot 6.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot is for the provision of IP Telephony, Voice Over IP Services and Call Tariff Packages. This Lot encompasses the provision and support of IP ‘replacement’ solutions without full integration / Unified Communications. These may be:

— Voice over IP (VoIP) gateways for connection of external calls using PABX systems.

— LAN-based IP telephones.

— Integrated desktop/ laptop IP telephony applications.

— Session Initiated Protocol (SIP) based services for voice calls over internet / intranet / extranet services.

— It also incorporates Third Party Billing Analysis and Management etc. as relevant to the SIP environment.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot provides access to the full range of Wide Area Network (WAN), Virtual Private Network (VPN) and Broadband Services. This Lot provides access to the full range of WAN and data services. There will be an emphasis on IP converged networks, and the Lot will include complete managed networks (e.g. WANs or VPNs). The Lot will look for Suppliers with experience of working with JISC and their JANET network, but this will not be a mandatory requirement or preclude suitable suppliers who do not have this experience.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot encompasses the provision and support of digital connections, network equipment and servers, along with associated support services within premises, and will include Managed LAN services and WiFi where incorporated as part of a Managed LAN environment. For the avoidance of doubt, in the academic and educational sectors, internal LANs within premises can also be extended between premises, where:

— The connection between premises remains within the curtilage of the institution's campus and does not traverse a public highway (unless by means of a communication system described below), or

— The connection is conveyed between premises owned or occupied by the institution by means of a radio or optical link, or a cable carried within a duct owned by the institution.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot encompasses the provision and support of switching systems for internal and external telephony, along with associated connections to switched telephony services, such as PABX Systems, PSTN Lines, Call Tariff Packages and Billing Solutions. These may be:

— Fully integrated PABX or other telephony switching systems,

— Discrete but networked PABX or other telephony switching systems,

— Switched telephony (PSTN) lines or their digital equivalents,

— Dedicated lines, digital or otherwise (e.g. ISDNX) between telephony switching systems,

— Associated or bundled Call Tariff Packages,

— Any form of Billing Solutions, including (but not limited to) direct system call logging devices, remote batch or real time call logging and reporting systems, etc.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot is for the provision of all aspects of services by Mobile Network Operators (MNOs) and their Resellers — i.e. handsets, other devices, airtime, and value added services. It is anticipated Tenderers may be MNOs and/or their channel partners (e.g. value added sellers, service providers etc.).

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot is for the provision of WI-FI and 5G Solutions. This Lot provides access to all external and public Wi-FI and (in the future) 5G implementations. This includes campuses, business park etc. deployments. This Lot encompasses all aspects of the service delivery, including but not limited to:

— The provision and maintenance of base station and transceiver sites and equipment.

— Connection of all base sites and equipment via transit connections.

— The provision of all device acquisition, authentication and connection services, whether free or paid.

— The provision of ‘pan-site’ authentication and registration systems if required, such as ‘EduRoam’ or WiFi4EU.

— The provision of all necessary IPS and IDS services.

— Provision of all user and host billing services where appropriate.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot is for the provision of Managed Services. This Lot provides access to the provision of any Product or Service offered under Lots 1 to 7 of this Framework, through a Managed Services contract, rather than the provision of a solution comprised of products which is subsequently owned by the participating Public Sector Body and supported under a service agreement by the provider.

As such, the provider commits to delivering the Business Requirements and Outcomes of the Participating Public Sector Body as described in its Business Requirements Statement and takes responsibility for all aspects of the solution proposed to do so. These aspects include but are not limited to:

— Solutions Design and Support,

— Installation and Provisioning Services,

— Operation and Maintenance Services, including Change Control and Management,

— Configuration and Estate Management.

There will be a maximum of 8 suppliers awarded a place on this Lot.

This Lot is for the provision of Infrastructure As A Service. This Lot provides access to the provision of any Product or Service offered under Lots 1 to 7 of this Framework, through software solutions provided in ‘the Cloud’, rather than the provision of a solution comprised of products which is subsequently owned by the participating Public Sector Body and supported under a service agreement by the provider.

As such, the provider commits to delivering the Business Requirements and Outcomes of the Participating Public Sector Body as described in its Business Requirements Statement and takes responsibility for all aspects of the solution proposed to do so. These aspects include but are not limited to:

— Solutions Design and Support,

— Installation and Provisioning Services,

— Operation and Maintenance Services, including Change Control and Management,

— Configuration and Capacity Management.

There will be a maximum of 8 suppliers awarded a place on this Lot.