The Authority, is seeking to appoint a business partner to effectively and reliably deliver an

Out of Hours Call Centre Handling Service Provision.

This is for the handling of calls outside of the Authority’s own customer call centre operating

hours in regard to the portfolio of properties it owns and manages and shall typically relate to

the reporting of repairs, the triaging of such and associated raising of works orders with the

Authority’s appointed repairs contractor’s. The services to be provided under the contract

shall be in all respects of the quality or type as detailed in the Specification, Contract,

Schedules and Appendices.

The Authority, is seeking to appoint a business partner to effectively and reliably deliver an

Out of Hours Call Centre Handling Service Provision.

This is for the handling of calls outside of the Authority’s own customer call centre operating

hours in regard to the portfolio of properties it owns and manages and shall typically relate to

the reporting of repairs, the triaging of such and associated raising of works orders with the

Authority’s appointed repairs contractor’s. The services to be provided under the contract

shall be in all respects of the quality or type as detailed in the Specification, Contract,

Schedules and Appendices.