NHS Norfolk CCG and NHS South Norfolk CCG seek to procure a referral management service.

The objectives of this service cover 3 areas of activity: referral management, supporting practices, and supporting CCGs.

NHS Norfolk CCG and NHS South Norfolk CCG seek to procure a referral management service.

The objectives of this service cover 3 areas of activity: referral management, supporting practices, and supporting CCGs.

The aims of this service are to:

— offer high quality referral service to all patients, regardless of ethnicity, language, gender, disability, sexual orientation, religious or personal circumstances, that allows patients to make an informed choice,

— support participating practices to deliver high quality Referral Management including general, cataracts and section b referrals,

— provide CCGs with timely and accurate information to assist the commissioning process,

— support practices in their referral decision making process and efforts to reduce referral variation through data that enables peer review, knowledge building and reflective practice,

— provide patients, referrers, and providers with clear communication within the agreed timeframes,

— support providers in meeting referral to treatment (RTT) targets by maintaining awareness of wait times and CCG decisions around wait times, and regular forwarding of referrals,

— support new or changes to service processes with referral management expertise at the request of CCGs.

Population covered:

The population covered by the service is specific to the type of referrals processed. In summary:

— general referrals will be for patients registered with the 19 North Norfolk and 8 South Norfolk practices referenced in the appendices,

— cataract referrals will be for patients registered with all practices within the North Norfolk and South Norfolk CCG areas,

— POLCV Section B referrals will be for patients registered with all practices in the North Norfolk and South Norfolk CCG areas.