Acquisition of advice, benchmarking and consulting services for information and communication technology. See Internet address provided in Section I.3.

Advice services shall cover the needs of the participating EU Institutions for access to standard information (published reports) and custom information (analysts, coaching, teamwork, networking events, etc.) aimed at supporting decision making at different levels in an IT organisation. For further information see Internet address provided in Section I.3.

Benchmarking is a structured comparative process that delivers a measurement of an organisation's services, IT infrastructures, products, and processes in terms of best practices, standard frameworks or against its peers. Benchmarking services shall cover the needs of the participating EU institutions for benchmarking and delivery quality reviews. For further information see Internet address provided in Section I.3.

Consulting services (high-level consultancy and studies) shall cover the needs of the participating EU institutions for customised and individual, non-standard information for high-level and strategic issues. For further information see Internet address provided in Section I.3.