System support Server landscape (housing in a data center) of the municipality of Horw.
Server landscape:
-4 Microsoft Hyper-V host
-About 69 virtual servers
-HPE 3PAR 8200 storage
-Win server 2016
-No Citrix technology used
-2 domains
Exchange and SharePoint Online
-Office 365
-NEST u.Abacus as community software
-Other trade app. such as abaIMMO, GEVER, IMS, Lobos, ELO Digital Office, Sage, PEP, LuTax, Klipnet, Scolaris, QGIS, OM Permission
The following services are to be provided:
-System support of the server landscape -including mtl.maintenance- according to effort (incl. coordination 2nd u.3rd level support community software and specialist app.)
-SLA (defined support [7:00 — 19.00] and response times [4h] or 24h support with 2h response times)
-MS Defender or MS Defender for Endpoint Antivirus & Malware
-PRTG system monitoring
-Housing according to tier level 4, ISO/IEC 27001:2013, 24/7 access, redundant grid replacement and UPS system, 2n cooling
Opt: NW support on Cisco/Fortinet infrastructure
System support Server landscape (housing in a data center) of the municipality of Horw.
Server landscape:
-4 Microsoft Hyper-V host
-About 69 virtual servers
-HPE 3PAR 8200 storage
-Win server 2016
-No Citrix technology used
-2 domains
Exchange and SharePoint Online
-Office 365
-NEST u.Abacus as community software
-Other trade app. such as abaIMMO, GEVER, IMS, Lobos, ELO Digital Office, Sage, PEP, LuTax, Klipnet, Scolaris, QGIS, OM Permission
The following services are to be provided:
-System support of the server landscape -including mtl.maintenance- according to effort (incl. coordination 2nd u.3rd level support community software and specialist app.)
-SLA (defined support [7:00 — 19.00] and response times [4h] or 24h support with 2h response times)
-MS Defender or MS Defender for Endpoint Antivirus & Malware
-PRTG system monitoring
-Housing according to tier level 4, ISO/IEC 27001:2013, 24/7 access, redundant grid replacement and UPS system, 2n cooling
Opt: NW support on Cisco/Fortinet infrastructure