Introduction:

RSSB (www.RSSB.co.uk) are seeking to implement what an ‘off the shelf’ ERP solution. RSSB is also seeking to deliver a more effective customer experience to our membership and we envisage this will require a separate but integrated fully fledged CRM system — also ‘COTS’ in nature.

Guidance to Tenderers:

Tenderers should respond directly to the information request above in the context of describing how it intends to fulfil the requirements of the Specification detailed in Appendices A, B, C and D.

Tenderers should note the following:

The selection and evaluation criteria and weightings provided indicate the relative importance of each question (which should be taken into consideration when constructing a response);

RSSB is seeking to award a contract for Phase 1 of the project at the end of September 2016, and the solution should be seamlessly configured and implemented by the end of March 2017.

Implementation of an ERP and CRM solution. Phase 1 of the project to start in October 2016 and completed by March 2017.