See II.2.4

VRT focuses on interaction in its digital offer, and therefore offers the possibility to chat within its digital touchpoints (our sites and apps) (among other interactive applications). VRT currently uses a self-developed chat solution, which we have implemented in the apps of some of our radio brands. This solution no longer meets the expectations of VRT and our end users who communicate with VRT on a daily basis via this chat. Moreover, VRT also wants to be able to offer "chatting" within all its touchpoints and for all brands.

VRT wants to replace this product, and thus purchase a lot of extra functionalities to become more aligned with the functionalities of modern chat solutions that are active on the international market today.