The procurement is for the envisioning, design, delivery and support of an integrated enterprise solution to enable the End-to-End Services and the Target Operating Model as further described in the procurement documentation and associated services that enable the delivery of all services right first time including:
— CRM and case management;
— Document management;
— Smart Booking and scheduling;
— New Ways Of Working/Mobile working;
— Digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal);
— Texting solutions;
— Reporting (MI/BI);
— Enterprise Application Integration (EAI);
— Housing Management;
— Asset Management and potentially;
— HR/Payroll;
— Accounts Payable;
— Finance (see options below).
The contracting authority requires a single contract with a provider who will take responsibility:
— For a full end to end solution;
— As a single point of contractual contact;
— For all subcontracts.
The scope of the contract is divided into 3 areas:
1. Requirements to be delivered as part of the TY Programme — to deliver the enterprise solution to enable the End-to-End Services (as defined in the procurement documents) which will include integration with a number of other solutions including Orchard Housing Management System and Open Accounts — our finance system;
2. Requirements to be delivered for the remaining term of the contract–these relate to services which will be required from system go-live until the end of the contract, e.g. support and maintenance;
3. Any other optional or additional requirements YH may have for the remaining term of the contract — additional capabilities which do not form part of the commitment under this sSQ initially but may be required following discussions in the Competitive Dialogue or at a later stage e.g.:
a. Replacement or enhancements of any systems forming part of the Solution as defined in the procurement documents;
b. HR and payroll systems;
c. Finance System; and
d. Integration with other future systems.