The subject of the order is the Energa online store service.

1) Coordination and supervision over the implementation of the project together with the delivery of products in the e-Shop:

- having an operational team coordinating the project on the side of the Contractor (platform management, implementation of orders, accounting and administration, reporting);

- active acquisition of offers and advice on the selection of products for the Energa eShop, taking into account seasonality, promotional campaigns calendar and price competitiveness of products. Products should belong to the leading brands in the small household appliances sector, tools and accessories for the home, lighting, products for children, leisure, hobbies, gadgets and market novelties. A minimum of 15 suppliers;

- ensuring constant availability of the product offer on a scale of not less than 2,000 active SKUs belonging to the abovementioned product categories;

- adding products to the eSklep administration panel along with descriptions, photos and prices received from Energa Obrót SA. Current updating of the product offer, i.e. daily adding and removing products;

2) Warehouse, logistics:

- warehouse service - accepting products into the system, storing goods, completing orders, accepting returns and complaints, reporting and inventory taking;

- Energa-Obrót SA reserves the right to visit the warehouse at every stage of cooperation (both at the negotiation and cooperation stage);

- readiness to handle 3,000 orders per month with the possibility of increasing production capacity (possibility of sales peaks related to marketing campaigns);

- efficient packaging and shipping service - timeliness, correct completion, packaging aesthetics, shipping documents;

- delivering parcels to clients by leading couriers and to vending machines or parcel collection points.

- Energa-Obrót SA does not participate in the process of delivery and complaint of products from Energa eSklep customers. The Contractor is responsible for maintaining adequate inventory levels enabling the presentation of a minimum of 15 products in a given category / sub-category;

- Energa-Obrót SA has its own products on sale, which should be placed in stock. The Contractor's tasks will include handling these products in the sales process and reporting of stocks.

- presentation of the WMS system supporting the Contractor's warehouse and systems for communication with the platform www.sklep.energa.pl.

3) Accounting and financial services:

- sales fiscalisation takes place on the part of the Contractor;

- full accounting and financial support on the side of the Contractor,

- generating sales documents (receipt / FV) and system integration of fiscal printers with a logistics system and an e-commerce platform;

- handling and monitoring payments from card operators and transfers,

- creating accounting and financial reports according to set guidelines on the side of Energa-Obrót SA and the Contractor. The reports will include, among others order numbers along with the purchase and sale price, quantity of goods sold, presentation of additional costs or commissions;

- keeping for Energa-Obrót SA warehouse settlement according to established guidelines;

4) Customer service:

- providing a team to handle communication with the consumer (including hotline, e-mail, chat);

- correct communication with end customers;

- returns handling;

- complaints service;

- helpline (the helpline should have a dedicated telephone number and be open on working days for a minimum of 10 hours. Together with systems storing recordings for Energa Obrót SA's ability to listen to registered notifications and how to communicate with the consumer.

5) Hosting and system maintenance:

- hosting and monitoring the proper operation of the online store,

- maintenance and servicing of the Magento system (SLA).