The delivery to immigration service delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure online appointment system for the Registration Unit, Burgh Quay and the International Protection Office, a queue management system for the Registration Unit and a secure scheduling system for the International Protection Office. Maintenance and support of the solution will also be required.

To deliver to the Irish Naturalisation and Immigration Service (INIS) a solution that incorporates a secure online appointment system for the Registration Unit and the International Protection Office and a secure scheduling system for the International Protection Office.

The required solution must include all of the following components:

• on premise appointment and scheduling system to meet all requirements as specified in Appendix 1: requirements and specifications,

• training delivery and training material to support a successful implementation,

• annual software support and maintenance,

• development services to deliver key enhancements as identified by the DOJE, after the initial contract period,

• compliance with required legislation,

• innovation.