1. The subject of the Order in these proceedings is the provision by the Contractor of specialized services related to software development by the Contractor's team, in the design work model, in order to develop the sales service system (SMILE system) including the CRM system in the Energa Group based on owned by the Employer basic software. Design works will be carried out in accordance with the demand reported by the Employer, based on unit Orders.

2. The awarding entity will commission services consisting of analysis, design, programming, testing, training, preparation of documentation and consultation. The indicated services constitute the widest scope of work that can be commissioned under the Framework Agreement.

1. The subject of the Order in these proceedings is the provision by the Contractor of specialized services related to software development by the Contractor's team, in the design work model, in order to develop the sales service system (hereinafter the SMILE system) covering the CRM system in the Energa Group based on Purchaser of the basic software. Design works will be carried out in accordance with the demand reported by the Employer, based on unit Orders.

2. The awarding entity will commission services consisting of analysis, design, programming, testing, training, preparation of documentation and consultation. The indicated services constitute the widest scope of work that can be commissioned under the Framework Agreement.

3. The SMILE system consists of 4 main components for the Energa Obrót Sales Segment (hereinafter EOB) and Energa Operator Distribution Segment (hereinafter EOP):

a) A self-service portal for customers. The application has 2 separate instances - for EOB (Oracle Webcenter Portal: ENERGA24) and EOP (Oracle Webcenter Portal: Seller Portal),

b) Oracle Utilities Customer Care & Billing Application - a billing system. The application has 2 separate instances - for EOB and EOP,

c) Siebel CRM application that manages customer service. The application is only present in the sales segment instance - EOB,

d) Oracle BI Publisher reporting platform providing operational and analytical reports. The application has 2 separate instances - for EOB and EOP,

e) And integration between the abovementioned applications through the IBM WebSphere corporate data bus.

4. Under this Procedure, the services will relate to the following components of the SMILE System:

a) Siebel CRM application that manages customer service. The application is only present in the sales segment instance - EOB,

b) And the integration of the above application via the IBM WebSphere corporate data bus.

Above mentioned in par. 4 components constitute the basic software on the basis of which IT services will be provided subject to this Procedure.

5. A detailed description of the subject of the contract is set out in Annex 1 to the ToR - "Description of the subject of the contract".