Supply, implementation and support of a hosted enterprise voice and customer contact management solution.

Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example;

o Dial-plan management for 100 users of standard telephony services

o ‘Work Anywhere’

o Voicemail

o DDI call routing including interfacing with our SIP services

o IVR for main number and contact centre

o Call handling / routing

o Task management

o Call recording, including PCI / DSS

o Integration with Civica Cx (Housing Management System) and Microsoft O365

o Service reporting

o Future AI capabilities, for example ‘virtual’ agents

o Future Omni-channel management