Bromley CCG issued this tender on behalf of six CCGs; Bexley CCG, Bromley CCG, Greenwich CCG, Lambeth CCG, Lewisham CCG and Southwark CCG — collectively known as South East London (SEL) CCGs — wish to commission an Integrated Urgent Care (IUC) service for their patients.

Bromley CCG issued this tender on behalf of six CCGs; Bexley CCG, Bromley CCG, Greenwich CCG, Lambeth CCG, Lewisham CCG and Southwark CCG — collectively known as South East London (SEL) CCGs 3 wish to commission an Integrated Urgent Care (IUC) service for their patients.

The current SEL NHS 111 service is staffed by fully trained Health Advisors (non-clinicians who use the NHS Pathways triage tool), supported by Clinical Advisors (nurses and paramedics). In addition to the local GP out of hours services; the 111 service also has links into the pan London dental nurse triage service (provided by SMILE), the pan London pharmacy hub (provided by London Central and West Unscheduled Care Collaborative) and the Lambeth, Lewisham and Southwark mental health crisis line (provided by South London and Maudsley NHS Foundation Trust). Despite this, the SEL NHS 111 service still operates a predominantly “assess and refer” style model. The vision is for an Integrated Urgent Care Clinical Assessment Service (IUC CAS) that will streamline and improve patient care throughout the urgent care community, through the implementation of “consult and complete” model, whereby all calls can be completed by the service with advice, a prescription or a booked appointment.

We anticipate that the maximum value over a 5 year contract period is 49 560 000 GBP, with an option to extend to a further 2 years beyond the initial contracted duration. This will be subject to satisfactory performance and by mutual agreement between the commissioners and the provider.