The subject of the contract is the provision of travel agency and other related services. The services shall comprise (non-exhaustive definition): the provision of transport tickets, accommodation, payment of expenses (per diem), assistance for issuing visas, transportation, travel insurance coverage, supporting and auxiliary help-desk services or any other related services chargeable to the Contracting Authority including technical assistance in implementation of its travel policy.

The services should be available on-line (through web-based booking portal), and off-line (through e-mail and by phone-call centre).

The services shall be provided in accordance with the internal rules and regulations of the Contracting Authority.

According to the needs of the Contracting Authority, the agency can be called to deliver services in the premises of the institution ('implant'), in Barcelona, or from a distance ('explant').

On the basis of the request to participate received, between 4 and 8 candidates will be invited to submit detailed tenders for this contract. If the number of eligible candidates meeting the selection criteria is less than the minimum of 4, the contracting authority may invite the candidates who satisfy the criteria to submit a tender. If the number of eligible candidates meeting the selection criteria is more than the maximum allowed, the contracting authority will rank them using the re-examination criteria stated below.