Wales and West Housing is inviting appropriately experienced suppliers to complete a Pre-Qualification Questionnaire for the supply of a telecare/ telehealth enabled monitoring solution. The complete solution will permit us to monitor alarm calls generated by alarm users in our own properties and those of our corporate clients. It is important that your solution will support our current service and our plans and aspirations moving forward. We are looking for a flexible and reliable solution which is able to handle calls via a range of communication protocols. We also require a solution which is user friendly and will enable our staff to focus on delivering a quality service to our customers and clients. We are looking for a supplier who is willing to work alongside us in a positive manner during the implementation, operation and development of the solution.