The operation of the Deutsches Museum Bonn requires various services. It is to be coordinated by an authority that is obliged to be present on site. It must ensure that the individual operating procedures are effective and yet visitor-oriented. This includes both organizational matters such as admission and the cash desk, telephone advice, the technician or caretaker and cleaning as well as the visitor service such as supervision and guided tours as well as education and mediation.

The concept of the working group as an extracurricular place of learning and citizens' forum includes the organization and implementation of special events. This includes regular special exhibitions, which in turn are flanked by a supporting programme. In addition, the working group maintains many cooperations with institutions such as research and educational institutions (universities, schools, etc.) and designs its own programs with these partners, which can then also take place outside the museum.

For special events during and outside opening hours, there is usually an additional need for cash desks, admission and viewing staff, management staff and pedagogical staff. About 50 events take place per year (duration: about 2-4 hours), where additional staff is required.

The Contractor ensures that all processes and procedures in the museum are optimally coordinated and efficiently implemented. In order to ensure proper and flawless performance, the Contractor must name an object manager for the Client's object, who is obliged to be present on site and works closely with the Client (in this case museum management DMB).

In justified cases (e.g. non-notification of failures, unannounced changes in personnel deployment, non-fulfilment of tasks in accordance with the service description), the Client reserves the right to demand the replacement of the support line from the Contractor.

Training time: approx. 160 hours

The Contractor shall take care of the organisation and handling of the caretaker service, including the provision of the caretaker. He ensures that the museum is in a flawless technical state and that the furniture can also be used by the guests. He is familiar with the technology of the muse-around and regularly maintains or reinstalls it. Defects will be expertly repaired or replaced by him.

The Contractor shall take care of the organisation and handling of the cleaning service, including the provision of the cleaning staff. He can give this to a cleaning company. It ensures a perfectly cleaned condition of the museum (approx. 1,400 sqm of exhibition space, 60 sqm of toilets, 90 sqm entrance/cash desk/cloakroom) despite the high number of visitors usually outside opening hours, on weekends also once a day during opening hours. The Contractor itself provides:

- Handtuchpapier

- toilet paper

- Soap

- Disinfection.

The Contractor shall ensure the organisation and execution of educational activities, including the provision of educational staff. About 600 workshops with experiments for school classes and private groups (e.g. birthdays) take place in the DMB every year. The Contractor shall ensure with its own staff or with freelancers or honorary staff that these offers are prepared and carried out. The booking is made via the property management or the cashier by telephone agreement or by e-mail.

The workshops are designed for children from 4 years and adolescents / pupils up to the 13th grade and cover about 40 different topics from magnetism to everyday chemistry to gymnastics, see also

https://www.deutsches-museum.de/bonn/programm/bildungsangebote

They last between 90 and 240 minutes (plus 30 minutes each of preparation and follow-up) and are action-oriented, i.e. the participants experiment or build or program and try out for themselves. They are aimed at kindergartens and all types of schools from primary school to support, secondary and comprehensive schools to grammar schools and vocational schools. The material / experimental sets used are developed and made available by the Client (see below).

In addition to the workshops, which must be booked in advance, there are so-called free offers on certain occasions. For this purpose, experiments are set up and supervised by the pedagogical staff during opening hours for the running public (see below).