NWH wish to procure comprehensive 'commercial off-the-shelf' software to support its housing and finance operations. The Contract scope includes software supply, implementation support / consultancy to achieve maximum effectiveness of the solution, and ongoing maintenance and support.

Supply and implementation of software covering all aspects of housing operations, for example;

o lettings and allocations

o tenancy management, including CRM / Contact Management

o case and workload management

o revenue and debt management, including service charges

o asset management, including strategic, compliance, repairs, servicing, planned maintenance and voids

o workforce mobility

o digital and self-service capabilities including customer portal / app

o automation and end-to-end workflow

o dashboards and management information.

Supply, implementation and support of software covering all aspects of financial operations, for example;

o Case management and workflow for approvals, queries, or issue resolution

o Expenses management (workflows, approvals, payment)

o Purchase to Pay with automated links to budgets, with GRN, invoice matching, and payment

o A portal for suppliers to be registered, maintain up to date details, and ac-cess capabilities including raising queries, submitting invoices and automatic updates on payment status

o Project Accounting for capital spend and other investments

o Management accounts for report distribution

o Making Tax Digital including the ability to manage partial exemptions

o Chart of Accounts

o Accounts Payable / Receivable

o Cash management

o General Ledger

o Journals

o Creditor Management

o Bank Reconciliation