The tender concerned the remote management of the SDH/PDH infrastructure at Banedanmark. The contract includes resolution of issues and cooperation with the onsite people for e.g. replacing broken hardware and reconfiguration of the node to restore normal operations. Further it includes configuration changes when required. In addition to these tasks it is required to attend quarterly meetings, provide simple reporting and initially a transition to enable the Vendor to provide these ongoing services.

I. Background and purpose

Banedanmark has a large network infrastructure which is critical for the railway signalling systems as well as railway related services like traffic information, planning and more. Part of this network includes SDH and PDH infrastructure.

The tender concerned the remote management of the SDH and PDH infrastructure at Banedanmark. This includes resolution of issues and cooperation with the onsite people for e.g. replacing broken hardware and reconfiguration of the node to restore normal operations. Further it includes configuration changes when required. In addition to these tasks it is required to attend quarterly meetings, provide simple reporting and initially a transition to enable the vendor to provide these ongoing services.

II. Current setup:

Banedanmarks SDH and PDH infrastructure contains:

• SDH components from Ericsson

• PDH components from Nokia

III. Main services

The contract includes the below main services:

A) Ongoing services

Ad service A):

The vendor must provide the remote management of the SDH/PDH infrastructure at Banedanmark. This includes resolution of issues and cooperation with the onsite people for e.g. replacing broken hardware and reconfiguration of the node to restore normal operations. Further it includes configuration changes when required.

In addition to above Banedanmark will have an option to order consultancy services from the vendor.