Service contract for PRM service, ie accompaniment, support and assistance for disabled air travelers and air travelers with restricted mobility.

Notice reference: 03/21 L

The PRM service ensures (24 hours a day, 365 days a year) that disabled and mobility-impaired air travelers can report a need for help in order to have comparable air travel options as other citizens and that this help can be provided according to their special needs at airports using the necessary staff and the necessary equipment is granted. This includes, among other things, from the terminal area to the aircraft (security areas)

And vice versa, passing the necessary controls (check-in, security, passport control). The PRM service also includes driving vehicles on the apron. The disposition as well as the implementation of the PRM service are to be provided on site, ie on the airport premises. The required premises can be rented from the client.

Scope of the service:

The following number of PRM guests are expected for the years 2022 to 2025:

Year passengers PRM

2022 4,200,000 33,600

2023 5 400 000 54,000

2024 6,000,000 60,000

2025 6 300 000 63,000

The monthly distribution of the PRM assignments depends, among other things, on the flight schedule, airlines and the airports of origin and destination. The volume given here is only for internal planning and does not in any way require an acceptance. Almost 40% of the events are reported 36 hours in advance. A PRM process takes an average of 35 minutes. The duration of supervision can vary significantly due to the number of PRMs per process and due to the various degrees of disability and limitation. Further details can be found in the tender documents.