The scope of service/works will encompass the undertaking of periodic inspections; routine servicing, maintenance, testing and certification; 24/7 responsive call-outs and repairs to breakdowns during and outside of normal working hours; provision/installation of replacement components of fire alarm and emergency lighting installations, fry risers, automatic smoke vents fire fighting equipment and disabled refuge intercom systems to common parts of social housing blocks, schemes, commercial properties and offices, managed by the 7 Contracting Authorities.

The scope of service/works will encompass the undertaking of periodic inspections; routine servicing, maintenance, testing and certification; 24/7 responsive call-outs and repairs to breakdowns during and outside of normal working hours; provision/installation of replacement components of fire alarm and emergency lighting installations, dry risers, automatic smoke vents, and fire fighting equipment to common parts of social housing blocks, schemes, commercial properties and offices, managed by the 7 Contracting Authorities.

Key characteristics of the contract are likely to be, but are not limited to:

— an initial term of 3 years, with an option for the Contracting Authorities to extend year by year for up to a further 2 years, subject to annual performance reviews,

— IT software/system integration and full interfacing including CRM, asset management systems, real time working, data collection and reporting is desirable,

— provisions requiring delivery of a customer focused service and showing commitment to providing value for money to the Contracting Authorities and their residents, and all other customers and must be responsive to achieve collaborative working practices, innovation and continuous improvement,

— provisions for regular monthly, quarterly and annual performance meetings reviews; early termination and also meeting, maintaining and improving on Key Performance Indicators and the development of year on year efficiency savings, and

— provisions requiring commitment to social value and delivery of community development initiatives and programmes.