The contract covers System support delivered as an operating service (operation at a supplier), including delivery, support and maintenance agreements, as well as installation, conversion, parameter setting, training, commissioning and administration services. The proposed solution needs to handle:

• Customer handling, billing and billing regarding electricity grids and electricity trading.

• General invoicing (products and services linked to customer without plant)

• Customer accounts, including claims management

• Contract management, sales support, case management and work orders.

• Handling of supplier switches, removals etc.

• Report generation and analysis

• Management of metrics / metrics database / settlement

• Management of microproduction

• Customer web

options

• Customer account (Smoothed payment forecasted annual cost distributed per month)

• Extended Sales Support (CRM)

The contract covers System support delivered as an operating service (operation at a supplier), including delivery, support and maintenance agreements, as well as installation, conversion, parameter setting, training, commissioning and administration services. The proposed solution needs to handle:

• Customer handling, billing and billing regarding electricity grids and electricity trading.

• General invoicing (products and services linked to customer without plant)

• Customer accounts, including claims management

• Contract management, sales support, case management and work orders.

• Handling of supplier switches, removals etc.

• Report generation and analysis

• Management of metrics / metrics database / settlement

• Management of microproduction

• Customer web

options

• Customer account (Smoothed payment forecasted annual cost distributed per month)

• Extended Sales Support (CRM)