The MPG has a need for delivery services of products of the Mac and iPad product line of the manufacturer Apple (hereinafter referred to as "Apple products") and other services thereto.
Against this background, this award procedure is carried out with the aim of finding one (1) contractor ("Contractor" or "RV Partner") who will supply the client with Apple devices on call from the framework agreement.
The scope of services consists of the following service components:
• Provision, connection and operation of an online shop for MPG
• Sale and delivery of Apple products including associated accessories (whereby the accessories can be ordered separately)
• Provision of maintenance services (services)
All system and chapter references relate to the tender documents:
The MPG has a need for delivery services of products of the Mac and iPad product line of the manufacturer Apple (hereinafter referred to as "Apple products") and other services thereto.
Against this background, this award procedure is carried out with the aim of finding one (1) contractor ("Contractor" or "RV Partner") who will supply the client with Apple devices on call from the framework agreement (hereinafter also referred to as "RV", "Contract" or "Agreement"). The framework agreement is attached as Annex 1 to this procurement document.
The scope of services consists of the following service components:
• Provision, connection and operation of an online shop for MPG
• Sale and delivery of Apple devices including associated accessories (whereby the accessories can be ordered separately)
• Provision of maintenance services (services)
The procurement takes place to cover the needs of the existing heterogeneous system landscapes in the different institutes and facilities. The product portfolio required by the MPG and described in these procurement documents must be offered by the future contractors and must be available via a link between the online shop and the MPG's SRM system.
The product portfolio required by the Max Planck Society and offered by the RV partners can be characterized by the following 8 device classes, each with customary market requirements and features, which are put into competition (see chapter 5.3):
• Device class 1: iPad
• Class 2: MacBook Air
• Device class 3: MacBook Pro
• Class 4: iMac
• Class 5: Mac Mini
• Device class 6: Mac Studio
• Class 7: Mac Pro
• Geräteklasse 8: Studio Display
In addition to the delivery of Apple devices, the local award procedure and thus the subject of the award also includes maintenance services and the procurement of accessories from a wide range of products. The accessories must also be able to be ordered in isolation.
On the other hand, the procurement of products from other manufacturers (PCs, notebooks, tablets, monitors) is not the subject of the present tender, as these are covered by another framework agreement.
The Apple products iPhones and Apple Watch are still not the subject of the tender.
The General Administration as well as the institutes and facilities of the Max Planck Society must be able to assemble, select and freely configure the Apple devices and the respective accessories independently in the Contractor's online shop (see Chapter 5.2) within the contractually agreed assortment - insofar as individualization (e.g. an individual configuration of an Apple device) is technically possible. In addition, they must be shown the individual and total price (broken down according to the service components). It must be possible to print this view.
In addition, it must also be possible to individually select maintenance services in the online shop for each Apple device offered (see chapter 5.5)
The contractor must therefore offer an assortment of Apple devices in the spectrum of the above-mentioned device classes, each with customary market requirements and features, as well as corresponding accessories (e.g. Apple Pencil, Magic Keyboard, Magic Mouse, Magic Trackpad, AirPods, chargers, cases & covers). Apple devices must therefore be selectable in the online shop of the respective contractor and - as far as possible - configurable in the spectrum of the product range, which is characterized by the device classes mentioned.
The descriptions of the features in the table above are intended solely to illustrate the device classes for Apple devices, which in turn exemplify the scope of the range. These device classes replicate typical configurations; however, they do not represent conclusive or concrete requirements for the respective equipment that are ordered by the users in individual cases. MPG's users must have the opportunity to individually assemble the required Apple devices and the matching accessories within the agreed range in the online shop of the respective contractor, insofar as individualization is technically possible. The corresponding equipment of the Apple devices offered in the assortment of the online store for the MPG must be described in the online store.
The services from the framework agreement must be transferred directly to the MPG's eProcurement system by the contractor and can be accessed directly by the respective users.
It is also expressly pointed out that so-called “refurbished devices” (e.g. factory-reconditioned or reclaimed devices after delivery to a customer) are not included in the object of service and therefore the offer of such devices is not permitted. The online shop only has to offer brand new devices with the latest state of the art at the time of order.
In the online shop, it must also be possible to order or reorder associated accessories from Apple devices (see chapter 5.2.2 for details).
Over the term of the framework agreement, the technological conditions will change as a result of further developments. The spectrum of the range to be offered must therefore be kept up to date by the contractor during the term of the framework agreement (see in particular chapter 5.8 on the technology glide clause).