this system is composed of two services of a different nature: a reception service provided by a telephone platform located on the premises of the provider (lot no. 1); a support and follow-up service for families facing the disappearance of a child, exercised by professionals specifically trained in the problems of disappearance of a child and forming a follow-up unit (lot no. 2), located on the premises of the provider. The holder of this lot will ensure the overall coordination of the mission of the 116,000 missing children and the promotion of the service

within the framework of this lot no. 1 relating to the provision and implementation of a telephone reception service dedicated to the disappearance of children, the holder provides the following three services፦ Set up a telephone platform receiving calls to the number 116000 and ensure its continuous operation; - limit the number of calls to the number of spurious calls to the 116000 number; - develop institutional partnerships

within the framework of this lot No. 2 relating to the accompaniment and follow-up of families facing the disappearance of a child, the holder provides the following three services፦ accompanying and informing families; - ensuring the coordination and overall monitoring of the activity of the system 116,000 missing children; - promoting the system 116000 missing children