Services, circuits, equipment and VMs within the GÉANT network are continually monitored to ensure that they operating within acceptable limits, that they stay constantly available and that they are not experiencing service affecting issues or failures.

Where such service affecting issues are encountered or routine maintenance is required, all such issues are raised and recorded as ‘tickets’ within our extant trouble ticketing system (TTS), from being first raised through triage and remedial action, to closure.

Our requirement is for the hosting and support of the GEANT TTS, currently residing on an open source platform managed by OTRS.