The services to be provided are: arranging transport tickets, accommodation, and travel-related services for the travellers of the Institutions concerned, in the exercise of their official business. These services shall include operational and technical assistance for the Institutions to develop and implement their respective travel management strategies and travel policies.

The services shall be provided in accordance with the internal rules and travel policies applicable to the different categories of travellers of each Institution concerned.

According to the needs of each Institution, the TMC may be called on to deliver services on the premises of the Institution (“implant”), mainly in Brussels, Luxembourg and/or Strasbourg, as well as from a distance (“explant”). Further information is detailed in the Technical Terms and Conditions of each lot.

The institutions reserve the right to use other travel management companies, transport companies, hotel organisations or any other organisations or any service provider, as an alternative to the contract for which this procedure is launched, with a view to obtaining a more compliant (better value-for-money) travel offer.

Annexes 1-5 of the specifications provide a detailed description of the services per lot and Institution.