The Norwegian Government Agency for Financial Management (DFØ} would like to use cost efficient and future orientated systems that can best cover the needs for efficient and reliable communication, both internally and externally. The aim of the contract is to ensure the contracting authority reliable provision of a telephony system and telephony equipment that is of high quality and is technologically amongst the the market's leading services. DFØ's aim is to get optimal quality and functionality through this contract at a low price.

‘Wireless Company’ includes a scheme for a telephone switchboard system. This is used to handle our switchboard in Oslo, as well as a queue system for our two customer centres in Stavanger and Trondheim. The customer centres have approx. 300 enquires per day by email and telephone. The customer centres started to use a CRM system from SuperOffice in May this year, in order to gather information on government entities and enquiries from them. The goal is to have integration between the CRM and company telephony system.

The Norwegian Government Agency for Financial Management (DFØ) therefore needs to renew the current agreement for telephony, for contractual, organisational and cost reasons. The tender is divided into 2 parts:

1. Company Telephony System.

2. Telephony Equipment

‘Wireless Company’ includes a scheme for a telephone switchboard system. This is used to handle our switchboard in Oslo, as well as a queue system for our two customer centres in Stavanger and Trondheim. The customer centres have approx. 300 enquires per day by email and telephone. The customer centres started to use a CRM system from SuperOffice in May this year, in order to gather information on government entities and enquiries from them. The goal is to have integration between the CRM and company telephony system.