The contract is a replacement of a long term ITSM solution in the Trust. The Trust has procured a modern, proactive ITSM service including the provision and management of all hardware in the Trust as well as the provision of innovative tools to Trust users to aid faster fix times and problem resolution. The solution includes the provision of a fully managed service, a full hardware refresh of end user devices and subsequent support and management of all hardware and software help desk facilities.

The Trust has procured a fully managed ITSM solution capable of providing all hardware and software management services for the Trust as well as the ongoing management of help and support desks. The solution includes break-fix agreements and a range of hardware management services.