Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching this goal and supporting the work of providing good health and care services to inhabitants is the use of VFT systems/services. Response centre services are a prerequisite for achieving the goals of VFT. Service users get assistance from the response centre when required, as a result of situations arising and needs that are outside the planned assistance managed by home-based services, via warnings and alarms from welfare technology systems. This includes, amongst other things, dealing with falls, acute pain, personal help, insecurities and technical errors. See the qualification and tender documentation for further information. The contracting authority reserves the right to enter into a contract for a possibly standardised cloud service directly with the cloud service provider if the chosen system requires this, in addition to signing a SSA-D with annexes.

Oslo Municipality c/o Agency for Health, hereafter called the Contracting Authority, invites tenderers to a negotiated procedure in two stages for the procurement of a response centre. The response centre will support Oslo Municipality's general goal of increased safety, mastering, and activity for inhabitants.

Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching the goal and supporting the work of providing good health and care services for inhabitants (service users) is to use welfare technology systems and services. Response centre services are a prerequisite for achieving the goals of welfare technology.

Service users get assistance from the response centre when required, as a result of situations arising and needs that are outside the planned assistance managed by home-based services, via warnings and alarms from welfare technology systems. This includes, amongst other things, dealing with falls, acute pain, personal help, insecurities and technical errors.

See the qualification and tender documentation for further information.