The undertaking of various planned, cyclical and improvement works to social housing individual dwellings, schemes, garage sites and other related assets and including possibly commercial properties and offices, managed by Homes in Sedgemoor Limited ('HiS') with the option to include possible external works to properties managed by Sedgemoor District Council. The contract does not include responsive maintenance.

Key characteristics of the contracts are, but are not limited to:

1) the scope of works is split into 2 Lots. Lot 1 — Decent Homes — comprises works to achieve Decent Homes and is primarily internal works to properties (kitchens, bathrooms, electrical and heating upgrades and improvements). Lot 2 — Great Estates, Planned Cyclical and Improvement works comprises works to the external property envelope including cyclical redecorations and pre-paint repairs together with improvement works to external areas and related assets;

2) the contracts are term contracts for 3 years with the option for the Client to annually renew for a up to a further 2 years (potentially 5 year contracts);

3) 2 service providers are appointed to each Lot and the work will be equally shared between each appointed service provider on a property by property and estate area basis;

4) IT software / system integration and full interfacing including CRM, asset management systems, real time working, data collection and reporting;

5) provisions requiring delivery of a customer focused service and showing a commitment to providing value for money to HiS and its residents, leaseholders and all other customers and must be responsive to achieve collaborative working practices, innovation and continuous improvement;

6) provisions for regular monthly, quarterly and annual performance meeting reviews; early termination and also meeting, maintaining and improving on Key Performance Indicators and the development of year on year efficiency savings;

7) provisions requiring commitment to social value and delivery of community development initiatives and programmes.