The contract includes conducting monitoring of government agencies' websites and mobile applications compliance with the statutory accessibility requirements for users (including, in particular, persons with disabilities), reporting and checking accessibility statements. To use this, the supplier must, among other things, prepare templates, enter into a collaboration with the contracting authority on the clarification of methods and attend a series of meetings.

The contract also includes the possibility of ordering consultancy services on availability and monitoring, including extracting cross-cutting learning of completed monitoring, providing ways to make concrete content available, and advising on standardization of test procedures and on the development of technologies to monitor mobile applications. The supplier may transfer knowledge to a new supplier of similar tasks. The client can also order the preparation of written material, incl. instructions, recommendations and FAQ's under the contract.

The contracting entity is responsible for overseeing compliance with the requirements of the Accessibility Act (Act No. 692 of 8.6.2018). The contractor's own employees handle advisory and executive tasks regarding accessibility, but the number of concrete monitors to be implemented means that the contractor needs assistance. On the basis of contracting samplers, the supplier must prepare proposals for the specific pages to be monitored. The vendor must check availability statements, conduct a number of simplified and in-depth site monitoring and in-depth mobile application monitoring, and prepare templates and draft monitoring reports. The supplier must also prepare a template and draft reports for the Commission.

The provider's implementation of the services is based on the purpose of giving users the benefit of wider access to public services via websites and mobile applications. The more concrete purpose of the services is to ensure compliance with the statutory framework. Thus, the benefits must comply with all applicable directives, laws, regulations, other regulatory requirements and industry standards at the time of contracting and throughout the contract period (including in particular Directive 2016/2102 of 26.10.2016, Commission Implementing Decision (EU) 2018/1524 of 11.10.2018, the Accessibility Act and BEK No. 904 of 22.8.2019).

In addition, the accessibility standards in force at all times must be met.

In addition to assistance with the implementation of specific monitoring, the contractor needs to be able to draw on the supplier's knowledge and experience regarding accessibility and monitoring. The contracting entity thus needs both to be able to get precise methods for carrying out the monitoring, to have a cross-sectional learning of the completed monitoring at a qualified level and for other forms of counseling. The supplier must therefore provide a team of consultants. The consulting services include, for example:

1) Advice on making available - in particular on the ways in which content can be made available, as well as the possibilities of providing a concrete available alternative, as well as examining the status in relation to compliance by public bodies with any recommendations or injunctions.

2) Test Procedure Advice - the vendor must keep abreast of developments in Accessibility Conformance Testing Rules under the WAI project and advise on improvement options and any forthcoming standard. The supplier may be tasked with incorporating a standardized test methodology.

3) Preparation of guides and other written material, including specific recommendations and FAQ's.

4) Determination of method for implementation of simplified monitoring of mobile applications - the provider must keep abreast of developments in technologies for monitoring and advising mobile applications. The supplier may be tasked both with describing how simplified monitoring of mobile applications can be performed and by performing concrete simplified monitoring of mobile applications using the described method.

5) Transfer of knowledge to a possible new supplier of similar services.

The supplier is responsible for managing project management, advising on how the benefits of the services in relation to the background and purpose of the contract are best secured, managing the consumption of resources and for reporting on and submitting the status of the individual services.

The supplier's project management includes:

(i) project management and administration of the parties' cooperation;

(ii) reporting and follow-up;

(iii) quality assurance of contributions by the contracting entity;

(iv) quality assurance of contributions from any subcontractors,

(v) preparation of detailed schedules and

(vi) quality management.

The supplier must, among other things, also participate in a clarification phase, continuously contribute to updating the joint riskologist, hold annual start-up and evaluation meetings.