Energinet initiates a tender concerning a Framework Agreement covering IT operations, including:

• Security & Compliance Services

• Architecture

• Service Management

• Service integration

• Operations

• Service Desk and onsite Support Services

• Workplace Services

• Business Application Services

• Infrastructure Services

• Public Cloud Services

• Wide Area Network Services

• Projects and Consultancy Services

• Termination Assistance Services

See further description in II.2.4.

Nordic RSC (Regional Security Coordinator) is a joint office owned by Energinet, Fingrid, Svenska Kraftnät and Statnett with the purpose of delivering operational coordination in the Nordic electricity system. Energinet is empowered by the TSOs to conduct the tendering process. The role of the Nordic RSC within the agreed different services is to provide coordination services for the secure operation of the European transmission system, to build consistent regional data, to perform analyses, making recommendations and otherwise support harmonizing of operational procedures and standards, assisting the Parties to maintain security of supply. The Nordic RSC needs to deliver the following five essential coordination functions:

1. Coordinated Security Analysis (including remedial action-related analysis),

2. Short and Medium Term Adequacy Forecasts,

3. Coordinated Capacity Calculations,

4. Outage Planning Coordination, and

5. Individual Grid Model/Common Grid Model Delivery

Currently, Energinet is appointed as the hosting TSO for the Nordic RSC, thus Energinet is also responsible for providing server capacity and other IT tools for the Nordic RSC’s current business functions and future functions as defined by the ENTSO-E rules. In this context, Energinet requires an IT infrastructure Framework Agreement covering IT operations for primarily involved IT systems, but also other systems used by Nordic RSC e.g. administrative IT systems. Selected IT systems ranging from systems which are business critical, systems containing security sensitive data to systems which are neither business critical nor handle any security sensitive data.

The overall target of this procurement is to ensure high quality and reliability in the daily operation of the common Nordic RSC/TSO business process and to provide common basis for the business and support for the existing business processes and any additional business processes which may be defined by the TSOs or Nordic RSC.

Energinet would like to conclude a Framework Agreement with a partner that can provide IT operations, including:

1. Security and Compliance Services such as SOC, SIEM and GDPR

2. Architecture such as workplace architecture, infrastructure architecture and enterprise/applications architecture

3. Service Management such as ITIL

4. Service integration such as solution automation

5. Operations such as monitoring, tooling and patch management

6. Service Desk and onsite support services

7. Workplace Services such as Collaboration, Device Management, Remote Connectivity, Client Computing, Workplace applications, Content filtering service and telephony

8. Busines Application Services such as Technical Application Management, Application Operations, Database Management, Application and database basics, Middleware Management, Platform Services and OS

9. Infrastructure Services such as housing, hosting, network, Virtual/Physical Compute, Storage, load balancing, firewall and domain services

10. Public Cloud Services such as PaaS and IaaS and partly SaaS

11. Wide Area Network Services such as Wide Area Network and Internet access

12. Projects and Consultancy Services

13. Termination Assistance Services

Furthermore, the Framework Agreement will include support and recurring consultancy services - see also remaining description in the last part of VI.3 (due to limited space in this section)