This assignment concerns the core department of the Treasury Department, namely the Surcharges Directorate. In recent times, the focus has become more on providing services from the citizen perspective. To ensure this, it is necessary to have continuous access to the citizens' perspective on the various issues. The citizen and their needs are central to this. To improve interaction with citizens, it is important to understand bottlenecks experienced by citizens in Surcharges and identify possible causes. The assignment concerns the hiring of:

1. Research offices (quantitative and qualitative research);

2. A behavioural research firm;

3. An agency that can organise and facilitate the deployment of a sounding board group.

Research offices (quantitative and qualitative research)

Research Office for Behavioural Research.

Office for the benefit of sounding board group.