Unex is a registered trademark relating to a solution for measuring the quality of certain services, managed by IPC on behalf of its postal operator members and other postal operators participating in this solution worldwide. Unex tool data and results are used by participating postal operators to monitor their share of the international postal pipeline, exchange terminal charges and to be able to report to regulators and stakeholders on overall performance. quality of service. In the framework of Unex, IPC is looking for one or more suppliers to set up and carry out a diagnostic measurement test, including the recruitment of the panel, the production of test letters, validation and panel management activities for continuous measurement of the quality of postal service. Continuous assessment of the quality of the postal service. The supplier's tasks and responsibilities are (among others) the preparation, introduction and reception by sending and receiving panelists of test letters (P / G envelopes and / or letter-postage formats in packets), the use of RFID transponders, panel recruitment and management, validation and review of panel activities and data provided by panelists, management of the stock of stamps and transponders, and provision of critical and relevant data to IPC. For more information on the Annex and global quality of service solutions by IPC, please consult the website www.ipc.be

This document covers the Unex quality service measurement solution for format P (Small or C5 envelopes), G (Large

or C4 envelopes) and bulky (mail packages; B5 envelope and small box) priority letter (or airmail) between countries in Europe, North America and Asia-Pacific.

The contractors will use the IPC NU-MMS tool for their activities.